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FAQ - House of Léon

We understand that buying furniture online can lead to many questions. We’re here to help. We’ve included answers to some of our most frequently asked questions in the FAQ section. Please feel free to reach out with any questions that may not have been answered at Hello@HouseofLeon.CO

Shipping

When will my order ship?

Small parcels will ship between 1-3 business days after the order is placed. Furniture will have longer processing and shipping times – you should expect to receive your furniture in 2-5 weeks after your order is placed. 

Items ordered together may not arrive in the same box. When your order ships, we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.

How does furniture delivery work?

Our delivery partner will reach out to you 1-3 days before delivery to schedule a time window that works. On delivery day, our delivery partner will bring the item into your room of choice, unpack it, assemble it if needed, and discard the packaging materials if you request it. (If you may want to return it, make sure to keep the packaging.)

How should I measure for delivery?

To ensure a smooth delivery process, please measure the height, width, and depth of doorways, hallways, stairwells and elevators leading into your home. The dimensions of our furniture is listed on our product pages in inches for your reference.

Will the delivery team remove my existing furniture?

Our delivery partners are not able to remove existing furniture at the time of delivery. For a smooth delivery experience, please arrange for removal of existing furniture prior to your delivery date.

What happens if I miss my delivery appointment?

If you need to reschedule your appointment, Contact Us or your local delivery agent as soon as possible. If you miss your appointment a $250 redelivery fee will apply.

Do you ship internationally, to Hawaii or Alaska?

Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.

Returns

How do parcel (accessories/décor) returns work?

We offer free returns within 30 days of receipt for items in original condition. We do not refund original shipping charges. If you're unsure about your purchase, remember to keep the original packaging. Please Contact Us and we will provide you with a shipping label to return your product.

If your item is marked as FINAL SALE or MADE TO ORDER it is not eligible for return. 

How do oversize/white glove (furniture) returns: work?

If your item was marked as oversize or white glove, please contact Hello@HouseofLeon.co to arrange your return. Due to the size of these items, we are unable to issue ground return labels.  Freight returns will be issued a refund less original shipping and handling charges in addition to a 20% restocking fee from the original product price. Return requests will be accepted within 30 days of the delivery. Orders that are cancelled in transit or refused at delivery due to non-damage reasons are also subject to a 20% re-stocking fee.

 Please contact us within 48 hours of your delivery to file a damage claim. All items must be fully inspected by consignee and any damages or incorrect items must be noted before signing for your delivery.

Color note: Please keep in mind, because every computer monitor displays color differently, the actual product color and how it is displayed on your screen may vary. That being said, House of Léon does its best to ensure the image portrays colors, shades, and textures accurately. If precise color is important in your decision, we suggest reaching out to our design team at Hello@HouseofLeon.co for clarification regarding your questions.

Orders

How can I track my order?

For small parcels, we will provide a tracking number with our carrier. 

For large furniture pieces, our delivery team will reach out once the furniture leaves the warehouse. After they reach out via email you will be provided a tracking method. 

Any questions beyond that? Reach out to us via email at Hello@HouseofLeon.co.

I just received my tracking number, but it's not working.

Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.

What if my order arrives damaged?

Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with a white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).

Can I cancel or alter my order once I place it?

If you place an order and decide to change the order or cancel it we can assist with your requests up until the items leave the warehouse. That grace period is roughly 2 - 4 days, but may vary.

Can I place a large order for a design project or business?

Absolutely. Feel free to explore our Contact Us or reach out to us directly at Hello@HouseofLeon.co.

What's your price adjustment policy?

If you place an order within 14 days of the start of a sale, we'll happily honor the sale price. Feel free to reach out to Hello@HouseofLeon.co if your order falls inside of that window.

Warranty

What is your warranty policy?

We guarantee our furniture is produced at the highest quality standards, and we back this up with an industry-leading warranty policy.

Specifically:

5 years on the construction of wooden, molded plastic and leather chairs and barstools

5 years on the construction of wooden tables

10 years on construction of all-metal chairs, bar stools and tables

Financing

What financing options does House of Leon offer?

House of Leon has partnered with Klarna to provide pay-over-time solutions to our customers. Klarna offers instant financing for online purchases to be paid in fixed monthly installments over 6, 12, or 18 months, depending on the program.

How are refunds and returns handled when paying through Klarna?

Klarnawill credit any loan payments the customer has made, up to the refund amount, to the original form of payment within 3 to 10 business days of the refund. The refund does not include interest paid on the loan, and House of Leon’s return policy will apply to all orders paid with Klarna.

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